Shipping and Returns

SHIPPING
At FeelHer our orders are shipped within 2-5 working days with our standard carrier, DHL. We kindly ask that you please track your order using the tracking code provided. A standard shipping charge of $9.99 is included with every purchase.

We do NOT ship orders to the following locations:

Anguilla, Antigua & Barbuda, Argentina, Bahamas, Bahrain, Barbados, Belize, Bermuda, Bolivia, Bonaire, Brazil, Canary Island, Cayman Islands, China, Columbia, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, French Guiana, French Polynesia, Ghana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Jamaica, Japan, Jordan, Korea, Kuwait, Lebanon, Lesotho, Malaysia, Mexico, Montserrat, Morocco, Namibia, Nicaragua, Nigeria, Oman, Pakistan, Paraguay, Peru, Philippines, Qatar, Rwanda, Russian Federation, Saudi Arabia, Sri Lanka, St. Barthelemy, St. Eustatius, St. Kitts/Nevis, St. Lucia, St. Martin, St. Vicente, Suriname, Tanzania, Thailand, Trinidad & Tobago, Turks & Caicos, United Arab Emirates, Venezuela, Vietnam, Virgin Islands, Ukraine, UK Virgin Island-Virgin Gorda, Yemen.

AF AZ BH BY BR BG CO CR CU DO EG EE ID IR IQ IL JM KZ KG LV LB LY LT MK MY MT MU MA NP NI NG OM PK PL RO RU SI TH TT TR UA UY VE VN YU ZW

RETURNS
We promise our customers a full 100% money back guarantee.

Our company accepts returns of any products that are unused and unopened. Customers who wants to return their item(s) from Feelher’s website may return them via a traceable carrier. Please be aware, that items must be returned within 30 days from the date the item(s) is delivered. For customers protection, we advise that all returns are shipped with a traceable number.

Do you want to return a defective or incorrect item(s)?
If the item(s) is defective or the item(s) is not what you ordered, please don’t hesitate to send an e-mail to info@feelher.com, so that we can resolve the issue. It is important that you send us a picture of the defective or incorrect item(s). Once the pictures verifies that the item(s) is incorrect or defective, a replacement will be sent back to you at our expense. Items that are defective do not need to be returned.

Do you want to return an unopened item(s),

Product refund
If you would like a refund on an unopened item(s), please don’t hesitate to send an email to info@feelher.com. Unfortunately, we do not offer free returns at this moment. After the item(s) has been returned and inspected, we will refund the full purchase price for the item to your credit card or bank account, less the shipping fee.

*Please take into account that it will take an extra 10 working days (from the time we received your item) to process your return.

*Please take into account that we cannot accept return item(s) that are returned without an return merchandise authorization number that permit the return of a product.

*If you should need further information regarding the return of any of Feelher’s products, please do not hesitate to send an email to info@feelher.com.

Unopened item(s):

Product refund
If you would like a refund on an unopened item(s), please contact us to obtain an RMA number. We do not cover the shipping costs for returning an order to us. After we receive your return and inspect the returned merchandise, we will reimburse your credit card for the purchase price of the item as long as it is unopened or unused, less the original shipping fee.

We require 10 business days from the time we received your item to process your return.

Remember that we will not issue a partial product value refund on package deals; they must be returned all together! Any used or opened items that are returned to us, will simply be disposed of and we will not issue a refund for them.

*Please be aware that we cannot accept return merchandises that arrive without an RMA number on the outside of the package.